How to de-escalate encounters with aggressive patients
Recent violence against dentists, including the fatal shooting of a California dentist by a former patient in February, underscores the dangers dentists and their team members may face in the workplace. Survey data from the 2024 ADA Council on Communications Trend Report found more than half of responding ADA member dentists sometimes or often encounter aggressive patients. Find guidance on de-escalating situations with upset or aggressive patients by clicking the link below to read the full ADA News article:
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